Warranty Claim Form

Use ATC Trading's straightforward and trustworthy warranty claim procedure to safeguard your purchase; we're here to assist you at every stage.

We really regret any inconvenience that you may have encountered. Customer satisfaction is our first focus at ATC Trading, and our staff is dedicated to finding a quick and easy solution to any problem. We value your trust greatly and will make every effort to guarantee a smooth claim process.

To ensure that your warranty claim is processed quickly and effectively, please carefully read the terms and conditions below.

Important Notes

At ATC Trading.co, customers are responsible for selecting the correct product and model. Orders placed with incorrect details cannot be returned, replaced, or exchanged.

Warranty & Claim Policy
  • Claims will only be processed if all Warranty Policy and Terms & Conditions are fully met.
  • Products with:
    • Broken, removed, or tampered warranty seals
    • Damaged flex cables
    • Signs of glue, adhesive, or physical damage
      will not be eligible for any claim.
  • A complete unboxing and testing video is mandatory:
    • Must be recorded in one continuous clip (no cuts or edits)
    • Should clearly show parcel opening and product testing
  • Edited, incomplete, or unclear videos will result in claim rejection.

Replacement Timeline

Once the product is received at our center, the replacement process will begin within 5–7 working days.