Warranty & Replacement

At Kharan Mobile Parts (KMP), we are committed to providing fast, secure, and reliable deliveries across Pakistan. Every order is processed efficiently to ensure you receive your mobile spare parts on time.

We also offer warranty coverage on eligible products, giving our customers added confidence in the quality and reliability of our products. For complete information about shipping, delivery times, and warranty terms, please visit our Delivery & Warranty page.

Shop with confidence knowing that KMP is dedicated to quality products, dependable service, and customer satisfaction.

General Warranty Guide – Kharan Mobile Parts (KMP)

At Kharan Mobile Parts (KMP), customer satisfaction is at the heart of everything we do. Since our establishment, we have been committed to supplying high-quality mobile spare parts and LCD panels to retailers, wholesalers, and repair professionals across Pakistan.

We understand that reliability matters when it comes to mobile repair components. That's why we stand behind the quality of our products and offer warranty coverage on eligible items in accordance with our warranty policy.

Our goal is to provide a transparent, hassle-free experience by ensuring that every product meets our quality standards before it reaches our customers. In the unlikely event of a genuine manufacturing defect, our warranty process is designed to be simple, fair, and efficient.

At KMP, we're dedicated to building long-term relationships through quality products, dependable service, and customer-first support.

Warranty Commitment

Our goal is to ensure you are fully satisfied with your purchase. If a product arrives with an issue, we provide a smooth and fair replacement process based on category-specific warranty rules.

If you meet the warranty conditions, we will resolve your issue as quickly as possible.

Unboxing Video Requirement (Mandatory)

To ensure transparency and protect both customers and our business:

  • You must record a continuous, unedited unboxing video immediately after receiving your parcel.
  • The video must clearly show the parcel being opened for the first time.
  • This video will be used as proof for any claim of damaged or faulty items.

⚠️ Without a proper unboxing video, warranty or replacement claims will not be accepted.
⚠️ Videos recorded after unboxing will also be invalid.

Warranty Coverage

At Kharan Mobile Parts (KMP), we are committed to ensuring customer satisfaction by providing warranty support for eligible products.

Warranty Support Includes:

  • Replacement for incorrectly delivered products

  • Manufacturing defects (subject to the warranty terms of each product category)

  • Products covered under KMP's specific warranty policy

  • Dead-on-Arrival (DOA) products, where applicable

All warranty claims are carefully inspected by our quality team. If your claim meets the applicable warranty conditions, KMP will process the replacement promptly and fairly, ensuring a smooth and transparent experience.

Warranty Limitations

Warranty will be void in the following cases:

  • Physical damage, water damage, or mishandling
  • Product tampering or repair by unauthorized persons
  • Removal of warranty stickers, seals, or use of glue/adhesives
  • Ordering the wrong item (customer selection error)
  • Change of mind or no longer needed cases

Warranty Claim Process

To initiate a claim:

  1. Fill out the Warranty Claim Form on our website
  2. Provide complete details and required evidence (including unboxing video)
  3. Our support team will review your case within 3–5 working days
  4. You will receive guidance for replacement or resolution

Warranty Claim Process

To initiate a claim:

  1. Fill out the Warranty Claim Form on our website
  2. Provide complete details and required evidence (including unboxing video)
  3. Our support team will review your case within 3–5 working days
  4. You will receive guidance for replacement or resolution