Frequently Asked Questions.

FAQs Welcome Here you will find the answers to the most frequently asked questions to help make your shopping experience smooth and hassle free. If you need further assistance please contact our support team – we’re always here to help.

General FAQs

Your Complete Guide to a Seamless Shopping Experience with ATC Trading.co.

What is ATC Trading.co?

ATC Trading.co is a trusted online store in Pakistan offering mobile accessories, spare parts, gadgets, and tech solutions with reliable delivery and customer support.

How do I place an order?
  • Select your product
  • Click Buy Now or Add to Cart
  • Fill in your details
  • Confirm your order

Your order will be processed immediately.

Is it safe to shop from ATC Trading.co?

Yes. We use secure payment methods and verified systems to ensure safe transactions and customer protection.

Do you have a physical store?

We operate primarily online to provide fast service and better pricing. For specific requests, contact our support team.

How can I contact customer support?

You can reach us via:

  • WhatsApp
  • Phone
  • Email

Our team responds within 1–24 hours.

Payment & Safety FAQs

Secure and Hassle- Free Payment Options for  your Peace of Mind.

What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • Bank Transfer
  • EasyPaisa / JazzCash
Why is advance payment required?

Advance payment helps prevent fake orders and ensures faster processing and delivery.

 

Is online payment secure?

Yes. All transactions are processed through secure and verified channels.

 

Will I receive payment confirmation?

Yes. You’ll receive confirmation via WhatsApp or email after payment.

 

Are there any hidden charges?

No. You only pay the product price + delivery charges (if applicable).

Shipping & Delivery

Everything About Our Swift and Dependable Delivery & Shipping Process..

How long does delivery take?
  • Order processing: 6–24 hours
  • Delivery: 2–5 working days
When is my order shipped?

Orders are shipped after confirmation and payment verification.

 

Can I open the parcel before payment?

No. Courier policies do not allow open parcels.

👉 Always record an unboxing video for claims.

Important Policy Notes
  • Always record an unboxing video (one clip, no cuts)
  • Only accept sealed parcels
  • Claims without video proof may not be accepted

Returns, Warranty & Claims

Your Guide to Easy Returns and Claims with ATC Trading.co

What if I receive a damaged or wrong product?
  • Record a complete unboxing video
  • Contact support immediately
  • Submit a claim

We will resolve your issue quickly.

Can I cancel my order?

Yes, but only before shipping. After dispatch, cancellation is not possible.

 

Do you offer refunds?
  • Yes (before shipment)
  • Processing time: 2–5 days
What is your warranty policy?

Warranty depends on the product category.
Claims require:

  • Unboxing video
  • Proof of issue